Customer Services

We aim to dispatch your order on within 1-2 working days, and in general we try and dispatch all orders made before noon on the same working day, however this depends on no payment delays or any other issues upon order completion. In normal cases, we will let you know and aim to resolve and dispatch within 3 working days.

Where items are out of stock we will deliver your order when the order is complete. In any event you will be updated if lead times are to be exceeded. In all cases we endeavour to despatch your order within 28 days.

UK Delivery

There are two choices of delivery, Economy or UK Mainland Express. We normally use our courier UK Mail, however at occasion we sometimes chooses to use Royal Mail services. All services will require a signature at delivery and it is important that there is someone arranged to sign for this to avoid any delays or any extra charges.

Economy Service - Generally start from £4.00 and this will vary depending on the size and weight of the order. This normally takes three to five working days. If our customers have not received it by 5 working days, then contact us on enquiries@mabyland.com and we will assist you in chasing this item.

UK Mainland Express - A flat rate of £10, this excludes areas such as Northern Ireland, North of Scotland, Channel Islands, Repulic of Ireland and all other offshore destination. However If customers wishes to use the Next Working Day Delivery on these excluded areas, then please contact us and we will provide you with a new postage cost. Otherwise, please choose our Economy Service which will cover these areas.

For orders over value of £30 in any one purchase, we offer FREE delivery, this can take upto 4 working days.

It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection. If re-delivery is not arranged in 5 working days, then it will be returned back to MaByLand. For UK Mail next working day delivery, the carrier will attempt to deliver items a maximum of twice.

MaByLand Ltd cannot be held responsible for items that have been left by the carrier. Stolen, lost or pilfered deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing by MaByLand Ltd.

MaByLand Ltd will not be responsible for extra delivery charges that arise as a result of failed deliveries. Charges for extra delivery attempts or change of delivery address will be payable by the customer. There is a £20 charge to the customer for consignments that are returned to MaByLand Ltd due to a failed delivery.

Collection from our London Wimbledon Office

For customer who lives in London near Wimbledon, then it may be an easier option for them to come by to our Wimbledon Office (5 Leopold Road, SW19 7BB) to pick up their orders. Simply fill in the comment box upon placing the order, specifying the date (working day only) and time you wish to collect and we will get back to you to confirm the agreed date and time! Upon collection, remember to bring along the order receipt.

Special Postage Prices

We sometimes work with companies and offer their members special promotional and postage prices, these are strictly used by those members and offers only. If selected by mistake, you may be charged the correct postage fee. When this option is selected, the order will be posted via Royal Mail 2nd Class recorded delivery, which will usually take uypto 3 working days to arrive. However if our customers have not received it by 15 working days, then we will assist in seeking compensation from Royal Mail.

Example: Special Postage For BOUNTY Members ONLY - This means only Bounty members are allowed to select this option.

International Delivery

For international deliveries, they are handled by Royal Mail.

We used International Signed For option and it is a standard Economy service, depending on the country, it can take upto 15 workng days, please click here for further details.

All our deliveries require a signature at delivery.

It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection.

MaByLand Ltd cannot be held responsible for items that have been left by the carrier. Stolen, lost or pilfered deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing by MaByLand Ltd.

Delivery Terms

All delivery dates are for guidance only and the Company will not be held to any delivery date indicated.

The Company will make delivery of the Goods where the Customer has paid for delivery, or the order value exceeds the current free delivery threshold. The method of delivery shall be at the Company's sole discretion. Any special delivery requirements shall be charged to the Customer.

Any unloading of the Goods at the delivery address the customer has requested will be the responsibility of the Customer. It is the responsibility of the Customer to ensure that there is someone at the delivery address to sign for the Goods if so required.

Where the Goods are delivered by instalments, each delivery shall constitute a separate invoice.

At MaByLand, we are committed to protecting your information, all of our secure pages are verified by SSL certification, provided by Comodo, for further information please refer to their website here.

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

What information do we collect?
When you shop on our website, we will ask you the following information:

• Name
• Contact details (this can be email address and telephone number)
• Billing address (it is a requirement that this corresponds with the address on your credit/debit card statement to avoid any delays in transaction)
• Delivery address
• Product selection
• Payment information (this can be credit card, debit card or PayPal)
• Login password

We will treat your personal information as confidential, although we reserve the right to disclose this information in the circumstances set out below.

How do we use your information?
The website is being monitored and captures information about your visit in order to improve the quality of our services.
We may use your information in the following circumstances:

• Process your orders
• Disclose information about you to any regulators if they require it or anyone else if we are legally obliged to do so
• Monitor our customer traffic patterns and site usage to help us develop and improve the design and layout of the website
• Administer the website
• If you opt-in we may occasionally notify you of our enhancements to our services, including new offers and products
• Analyse your browsing preference as part of our marketing research. This may help us to select and tailor products, services or special discounts we think you will be interested to know about
• If you unsubscribe from MaByLand email communications, it may take 14 working days to unsubscribe you.

The personal information you are required to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.

What do we do to protect your information?
When you create your shopping account while ordering online, you will be given the option to receive information from MaByLand online about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you do not tick the appropriate box as you go through the registration process.
If you do not wish to receive further information regarding new products, promotions and special offers from MaByLand, please sign in to your account and change the preference or email unsubscribe@mabyland.com.
Your information may be disclosed to other businesses within MaByLand and to reputable third parties to help process your order. MaByLand requires all such third parties to treat your personal information as fully confidential and to fully comply with all application UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of the MaByLand for mailing or marketing purposes.
We follow strict security procedures in the storage and disclose of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

Summary
We are committed to protecting your information.
We use information we collect on our site to make shopping at www.mabyland.com possible and to enhance your overall shopping experience.
MaByLand welcome your questions or comments about any topic, please refer to the Contact Us page on the website.

MaByLand complies with and supports all aspects of the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

We want our customers to be happy with our products. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 7 working days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such as clothing). You will need to provide written notice to us by post or the 'Contact Us' section of our website, giving details of the goods ordered and (where appropriate) their delivery. 

You will be responsible for returning the goods to us at your own cost, please also ensure you have proof of postage to avoid any issues or lost in the post. For those who choose to use Royal Mail, we advise using either the recorded signed for or special delivery post. The goods must be returned to the following address:
MaByLand Limited
5 Leopold Road
Wimbledon
London
SW19 7BB

If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund.

All refunds are paid within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

Should goods be damaged or faulty please call customer services on 020 8879 0080 or email enquiries@mabyland.com within 7 days of your purchase. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods, and not for other reasons such as a simply unwanted item.

If you acquire a coupon, discount or promotional discount code offered by mabyland.com, it's valid for use online at mabyland.com only.

• For the promotional code to be valid, a valid product must be added to your basket.
• Only one promotional code can be used per transaction. (It also means that it cannot be used in conjunction with the VIP member discount - see below)
• If you have more than one promotional code, you may place separate orders.
• Orders must be made prior to 23:59 on the closing date.
• No cash alternative is available.
• All offers are subject to stock availability.
• All other MaByLand terms and conditions apply.

• For the discount code to be valid, a valid product must be added to your basket.
• Only one discount code can be used per transaction.
• Order value must be over £30.
• Only used on non-sale items.
• Only valid for 1 year since the date of registration.
• No cash alternative is available.
• All other MaByLand terms and conditions apply.